(continued from Additional Monitoring Tools)

Displaying Member Service Information

You can display specific information about member hardware (for example, a component model, revision, or serial number). You can also display the Dell service tag identification for each individual array (not available on all arrays).

To display member service information, click:

Members > member_name > Service tab

The Member Service window appears (Figure: Member Service ).

The component and disk information shown will depend on your array model.

Figure: Member Service

Collecting Diagnostic Information

In rare cases, an event may occur that only your PS Series support provider can correct. Your support provider may instruct you to collect encrypted diagnostic information from one or more group members. The group automatically sends this information to your support provider by using multiple e-mail messages.

Note:  Do not collect diagnostic information unless instructed by your support provider.

To collect diagnostic information:

1. Configure the group to use an SMTP server:
a. Click:

Group Configuration > Notifications

The Group Notifications window appears (Figure: Group Notifications ).

b. In the E-Mail Event Notifications panel, under E-Mail Configuration Settings, click Add, enter the IP address for an SMTP server (or e-mail relay), and click OK.

Use the ip_address:port format to specify a port number other than the default (25).

You can enter up to three IP addresses. The group uses one SMTP server or e-mail relay at any time. The first server you specify is the default server. The group uses the other servers in the order specified, if the default server is not available. Click the up and down arrows to change the order.

c. Optionally, in the Sender e-mail address field, enter the address that will appear in the message “From” field.
d. Click Save all changes () in the Group Notifications window.

2. Optionally, configure E-Mail Home notification. See Configuring E-Mail Home. The support provider address for E-Mail Home will receive the reports.

3. Click:

Tools > Diagnostic reports

4. In the Generate and E-Mail Diagnostics dialog box (Figure: Generate and E-Mail Diagnostics ):
Select the member or members for which to generate reports.
Select whether to send reports to your support provider (requires E-Mail Home), one or two e-mail addresses (separated by a comma), or both.

Figure: Generate and E-Mail Diagnostics

Notes:  Do not change the default settings unless your support provider instructs you to change them.

5. Click OK.

While the group generates the diagnostic reports, you can monitor progress by clicking:

Group Monitoring > Operations